Disclaimer

You understand that coaching is not a substitute for counselling, psychotherapy, psychoanalysis, mental health care or substance abuse treatment, and you will not use it in place of any form of therapy

Payment Terms

Fees are payable in advance of the coaching session by bank transfer.

If receipts are required, they will be sent by email.

Rearranging and Cancellation of Sessions

If a client needs to rearrange or cancel a coaching session, they should provide at least 48 hours notice. No refunds will be given to clients for unused coaching sessions unless 48 hours notice has been given. In exceptional circumstances I may need to rearrange a coaching session. In those instances, I will also give the client 48 hours notice where practical

Confidentiality

Personal information supplied by clients in coaching sessions will be treated as confidential. It will not be disclosed to a third party without the client’s prior permission, save where required by law or where action might be necessary to prevent harm to the client or someone else.

Data Protection

You acknowledge that I shall collect, use and otherwise process certain personal data relating to you for purposes connected with this Agreement, including fulfilling my obligations under the Agreement and complying with any legal and regulatory obligations. I wish to ensure that the information I hold remains as accurate as possible and may therefore request you to update your personal data at any time.  You agree, in any event, to inform me as soon as reasonably practicable of any changes to your personal data and you may review and update the data by giving me reasonable notice.  You also acknowledge that sensitive personal data (also known as special categories of personal data) is processed by me for the purposes connected with the relationship under this Agreement, and I hereby inform you that you have certain rights in respect of your personal data (such as access, rectification and portability) and that further information about these rights and how your personal data is processed can be obtained upon request. 

Data Security

You understand that the use of technology is not always secure and you accept the risks of confidentiality in the use of email, text, phone, WhatsApp, Skype and any other technology.